DBORA*TechSupport DBORA Oracle Technical Support Service program provides end-user telephone support for resolving questions and problems related to the Oracle Database. DBORA Consulting technical support analysts are trained in problem analysis to take a focussed approach to solving critical and time-sensitive issues. This service is purchased on an annual basis at very attractive rates.   * Provide telephone technical support   * Log and track all calls until resolution   * Problem prioritization based on problem severity   * A strong commitment to resolving Severity 1 problems with onsite support   * Provide basic technology consultation   * Initial database HealthCheck   * Quarterly System HealthCheck review